MTN service slightly shocking buyt then service does not seem to be their business

I appreciate the Superflex product that you have offered me and my son both have this product. The problem is that for two weeks I have tried to resolve an issue with MTNm and I am moved from pillar to post with people putting the phone down in my ear or just transferring me without saying that is what they are doing. And then they transfer me to the same department that I was transferred from. Now I have phoned this morning again. Now a ticket has to be raised and I MUST PHONE YOU BACK, are you nuts? You need to phone me back who is the client and who is the service provider? Now I must wait for 24 hours I suppose I should not be upset seeing as though I have been waiting for two weeks. I have tried to speak to a supervisor but that is like finding the Holy Grail, this needs to be resolved today.