MTN Service Shocking

I app**** to port my mobile no. from my previous employer to myself on 8th December 14. I only then received the handset in mid Jan 15 and then my problems started. They ported me to the wrong package as I was supposed to be on contract they ported me to pre-paid so I was not able to use the phone for 2 days. I have laid an official complaint with MTN business in Joburg and have not received any feedback as yet. The issues still persist as from yesterday I have not been able to make calls as it says I do not have airtime and cannot use net as it says I do not have data. I have been to several MTN stores in the past 2 weeks and have called the 808 customer line and have had little joy. Yesterday at an MTN store the assistant waited 10 mins for her call to be answered by the 808 line. She eventually called me later and sais she got thru and they have apparently not loaded my package correctly from the start and it will be sorted in 2-24hour. At this point I still do not have cellphone access. This service is shocking and nobody seems to care about customer service. Furthermore MTN reception is shocking as daily I drop calls and then need to call people back at my expense and hey say