1 reviews | Active since Jul 2010
MTN service - Roaming
<p>I wrote a review a few months ago about MTN service with my upgrade and it took 4 weeks to resolve!.</p> <p>This time, I didn't phone the number to activate SMS roaming when I departed to China. When I realised this in Hong Kong, I emailed them to ask to activate it. 10 days later!!!, I received an email telling me that I should have dailed the Roaming number before I left!!</p> <p>I have been with MTN since 1997 and this is the final straw. I will go to court if I have to, but this relationship wth them is ending now! I have 4 linked accounts with them and I will end it!</p> <p> </p> <p> </p>
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that SMS roaming service need to be activated before leaving SA. MTN cannot be held responsible if the service was not activated by the user of the device.
In the future please make sure that this service is activated on your side before leaving SA.
We have sent the request to the technical support team to see if they can assist with the request to load SMS roaming on cell ***.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that SMS roaming service need to be activated before leaving SA. MTN cannot be held responsible if the service was not activated by the user of the device.
In the future please make sure that this service is activated on your side before leaving SA.
We have sent the request to the technical support team to see if they can assist with the request to load SMS roaming on cell ***.
Kind Regards,
Alice van der Merwe
Best regards,
Please do not bother. I am returning to South Africa tomorrow. So, after 3 weeks I get this deal?
Please do not bother. I am returning to South Africa tomorrow. So, after 3 weeks I get this deal?