mtn service repair centre

<p>I had sent my phone to the mtn call centre for repairs on the 8th may and have been calling their call centre on numerous occassions with regards to my phone. </p> <p> </p> <p>I was told they can't repair my phone and i wud be getting a new phone and i asked by wen only to n told they are waiting for new stock to arrive but they will call back. Well no surprise no call back and next time my call back was escalated but still no call. After numerous calls and waiting for the supervisor after having my call cut by zandile from the call centre after waiting 18 minutes I rang back nd this time finally go th supervisor who gave me more shocking news. Despite my phone being on warranty I wud be getting a refurbished fone after being told twice I was getting a new phone. </p> <p> </p> <p>However she still had no have answers for me about the phone and i shud wait for a call. Is this service mtn to a loyal customer. Huh? </p> <p>And I was told im getting a new phone I want a new phone not a refurbished one.</p>