KS
Kiettie S

1 reviews | Active since Oct 2015

01 Dec 2015, 13:51

MTN service provider service's are pathedic.

The service and feedback from MTN is pathetic. They are quick to suspend the line and hand it over to the legal department but when we phone and ask for assistance there is always problems and excuses. We have been trying to update the banking details for more than 6 months now with no success. I am using the the phone and need it for work purposes as well. I wanted to make a call and it said that the account is suspended. I know a lot of people that is also complaining about MTN and I will never recommend MTN to anyone again. I have also send a lot of emails and the problems still appear. With a lot of effort last month they took their money with a debit order. This month they didn't do it, and suspend my line.<br> <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Dec 2015, 17:25
Official
Hello Kiettie,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

We have noted that one of our colleagues has attended to your query and the suspension has been lifted.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind Regards
Siphumezo
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