MTN Service Provider Reporting Inaccurate Account Information - Missed or late Payment to Credit Bureau

It is crucial to highlight that this issue emerged because the MTN service provider (Data bundle) reported erroneous payment information to their credit bureaus, stemming from a problem with the debit check. I am grateful that the payment arrears on my MTN account were resolved within a few days after I notified them; however, the missed or late payment for July 2025 continues to be reflected on my credit profile or report since the end of July. At present, MTN persistently fails to acknowledge any faults within their debit system and exhibits no contrition. The MTN Legal department has accused me of not having sufficient funds in my bank account, which is a falsehood, unsupported by any evidence. After receiving the MTN screenshot from the MTN complaints department indicating debit rejection, I consulted with my bank, and ABSA confirmed that there are no records of rejection on my bank account. Consequently, I refuse to accept or permit the missed or late payment to be reflected on my credit profile or report until MTN retracts this entry and updates their credit bureaus.

I once again contacted MTN customer care, and they indeed confirmed that there was a rejection recorded in their system; however, this was due to the debit check not being approved for debit from my ABSA account, the reasons for which remain unknown to me, indicating that the payment rejection was not a result of insufficient funds in my account.