1 reviews | Active since May 2017
MTN SERVICE PROVIDER
<p>I HAVE A CONTRACT. I CHANGED MY BANK DETAILS. AFTER NUMEROUS CALLS TO 808, I HAVE BEEN INFORMED THEY HAVE A SYSTEM PROBLEM AND CAN NOT PROCESS A DEBIT ORDER. I HAVE MADE A MANUAL PAYMENT, BUT NOW MY PHONE HAS BEEN BLOCKED. I CAN NOT EVEN PHONE THE 808 NUMBER TO UNBLOCK MY PHONE.</p> <p> </p> <p>ALSO, I HAD A CONTRACT PHONE ****** IN JANUARY 2017. WE BLACLISTED AND BOCKED THE PHONE WITH MTN. ONLY TO GET A CALL A WEEK LATER FROM THAT ****** PHONE. THE PHONE HAS NEVER BEEN BLOCKED OR BLACKLISTED BY MTN.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have evaluated your account and picked up that your account have been reconnected today 08/05/2017 please try using your handset it should work properly.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have evaluated your account and picked up that your account have been reconnected today 08/05/2017 please try using your handset it should work properly.
warm regards
mike
Complaints Management Team
Reference Number: ***7