JM
Jainab M
1 reviews | Active since Apr 2015
06 May 2015, 09:32
MTN SERVICE PROVIDER
I HAVE SUBMITTED MY COMPLAIN ON HELLO PETER ON 30 APRIL 2015,REGARDING MY CELLPHONE FREEZING AND HEATING UP , AND WARRANTY DEPARTMENT IN CNA GATEWAY -MTN WILL NOT SEE MY PHONE WITHOUT A MTN LUMIA BOX , I PAYED FOR THE PHONE NOT THE BOX. TO DATE I DID NOT RECEIVE ANY CALL FROM MTN SERVICE PROVIDER REGARDING MY PHONE , IT JUST SHOW THAT MTN IS NOT PEOPLE FRIENDLY AS THEY CLAIM OR NOT INTERESTED TO ADHERE TO MY COMPLAIN
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MTN South Africa's replyOfficial
15 May 2015, 10:21Hello jainab.muhammad,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may request a loan handset, however this will depend on availability.
Kindly provide us with the IMEI number of the handset so that the matter may be investigated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may request a loan handset, however this will depend on availability.
Kindly provide us with the IMEI number of the handset so that the matter may be investigated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***
MTN South Africa's reply15 May 2015, 10:21
Official
Hello jainab.muhammad,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may request a loan handset, however this will depend on availability.
Kindly provide us with the IMEI number of the handset so that the matter may be investigated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may request a loan handset, however this will depend on availability.
Kindly provide us with the IMEI number of the handset so that the matter may be investigated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***