1 reviews | Active since Jun 2016
MTN service provider
<p>Phone was given in for repairs they confirmed only 3 weeks to fix after 3 week the phone was still at the branche 9 weeks later I hade to phone around and found out the phone I is not fix. The are waiting for an amount that must paid. everybody is blaming each other on who was supposed to let us now. I can't say bad service because the was no service. We were loyal customers for 15 year I think we had enough.......can't wait for this contract to end and move to a different services provided </p>
Good day Janet,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with the IMEI number or Job card number in order for us to be able to investigate the matter further with the Handset Repair department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Janet,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with the IMEI number or Job card number in order for us to be able to investigate the matter further with the Handset Repair department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********