MTN SERVICE PRO****
<p>Hi MTN <br />I’VE HAD IT WITH THIS TERRIBLE SERVICE I’VE BEEN RECEIVING SINCE JUNE 2016.<br />I HAVE A TOPUP CONTRACT THE FIRST FEW MONTHS EVERTHING WAS FINE, MY BILLING WAS CORRECT SINCE JUNE 2016 IVE BEEN BILLED INCORRECTLY & HAVE SPOKEN TO MANAGEMENT & BEEN CALLING MTN OTTERY & SPOKE TO THE OWNER SHAMEEM.(NO REPLY TO DATE)<br />THE CONTRACT WAS TAKEN OUT WITH SHARON AT THE OTTERY STORE. I WAS REQUESTED BY MANAGEMENT TO PUT A STOP ORDER ON MY ACCOUNT UNTIL THIS HAS BEEN RESOLVED, TO DATE NOTHING HAS HAPPENED.<br />I SIGNED FOR A TOP UP CONTRACT NOT A OPEN ENDED CONTRACT. MTN CANNOT BILL ME FOR MORE THAN THE AMOUNT AGREED UPON IN THE SAID CONTRACT.<br /> IN JUNE I WAS BILLED INCORRECTLY I PAID THE INCORRECT AMOUNT……..<br />TODAY 2 November 2016 MY LINE WAS SUSPENDED WHY? <br />I CALL THE 808 NUMBER DAILY NOBODY GETS BACK TO ME. I’VE HAD ENOUGH OF THIS & NOW YOU CUT MY LINE AS IF ITS MY FAULT. <br />I’VE HAD IT REALLY CAUSE NOBODY CAN ASSIST ME.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your bill is high because of the Recurring and Once off Data bundles purchased on your line via a USSD string (e.g. *141*2ok) on the phone itself. Please be aware that your package is a My Choice 50min package and not a TopUp package. This means although there is a Usage Limit set you are able to purchase bundles. Should you wish to remove these bundles, please contact our Customer Care on 808 for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your bill is high because of the Recurring and Once off Data bundles purchased on your line via a USSD string (e.g. *141*2ok) on the phone itself. Please be aware that your package is a My Choice 50min package and not a TopUp package. This means although there is a Usage Limit set you are able to purchase bundles. Should you wish to remove these bundles, please contact our Customer Care on 808 for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
