MTN SERVICE PLEASE!

During lockdown I had lots of challenges with MTN. Needed data, but could not make contact to address my service issues. Decided then not to upgrade my device with them due to poor service and only took data contract. My way of using my cell changed and I bought airtime and then have to change it to voice mail, which worked well until Thursday 24th February. Called 4 times on Thursday - kept on saying had upgrade must try again in a hour Logged service issue on Friday - was told still finishing upgrade must try again Logged service issue on Saturday - same story Went to MTN office in Amanzimtoti on Sunday - said I must phone on Monday to reset Sunday sat in my car, called MTN Customer service. Very nice lady asked me to go back to MTN office. Was closed but gentleman let me in. She communicated with him and reset settings. Still not working. On Monday sent email to MTN.. today 3 March, have not received any response. I believe if it is not a sale, MTN does not care about retention