MTN SERVICE PATHETIC

Although not a customer of MTN, I liked the pricing on the LTE uncapped internet and off to MTN Knowles Pinetown I go. On arrival I tell them I am interested in the 35/35 LTE internet and the assistant has to find it in the advertising book to know what I am referring to. I then ask if the free to use router comes with any Ethernet ports as I do have a device that would need a wired connection. Has to phone his manager to find out. Ok past that now and ask if I can take the deal and get told they have no stock of the routers. Off to Malvern Queensburgh MTN. Assistant behind counter busy while another assistant busy with packing phone covers. After 10 min I ask if he works here or are covers more important than the customer - may I add not one acknowledgement that I am in the store even. Tells me he has no log in details. Just then another lady walks in and says she can help. Great on our way. After going through the documents, she says that I must now pay R150 just to open the contract. Brochure clearly says No Contract, month to month, however fair usage policy. Wait I don't see anything about paying to allow you to pay monthly. MTN you don't know your deals MTN you don't know your products MTN customer service is non-existent MTN really??????