MTN Service Pathetic

Since the 25 th of Jan 2016,My Son and I have been trying to get some service from MTN.<br> He has put in a claim gor a service repair.They said they eill call us snd pivk up the phone from our residence.<br> Needless to say it never happened.Two weeks later I lodged the same claim at Carnival Mall MTN branch.The lady was very helpfull and she has resend the documentation for a second time.<br> Still no joy.<br> Two reports on hellopeter,drew some generic response from mtn.<br> I got a call from Omphemetse Chuma got my hopes up and we have resend all documentation to her.<br> Yeah ???,Still no response.My son then drove to the MTN Head Office, to speak to Tim.He is the guy that responded on Hellopeter the first time. Obviously he passed the buck toMarc Maleking.<br> He's award winning answer to the whole story was thst the claim was rejected.NOTE:- The phone was never inspected or anything.When he was confronted with this he said it is because it is a different sim card that is on the phone.I have e -mailed him three times in s week with no response.<br> If you want to have the most pathetic service ever,deal with this bunch of clowns