1 reviews | Active since Jul 2016
MTN - SERVICE PATHETIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
<p>I phoned Mtn on the 23rd of August with my account enquiry, my reference number is: ********** and I spoke to Loveness. On the 30th of August I lodged a complaint with customer care as I did not get any feedback from my enquiry. Today the 6th of September I get an email from MTN customer service wanting to confirm my pesonal details, I had to phone MTN again to confirm that the email is legit as there was no email signature on the mail. 15 days has gone by without my issue be resolved. Is the recordings only to protect the staff and not the client????????????? There is no urgency to attend the clients needs!!!!!!!!!!!!</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that your line is an open line which will incur additional costs according to the usage. We have emailed you the itemised billing report for the invoice dated 2016-08-07, reference number: ***7 and we have also cancelled the Love Quotes from MTN Play that were charging you R0.50 per day you will get an SMS notification to confirm the cancellation.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that your line is an open line which will incur additional costs according to the usage. We have emailed you the itemised billing report for the invoice dated 2016-08-07, reference number: ***7 and we have also cancelled the Love Quotes from MTN Play that were charging you R0.50 per day you will get an SMS notification to confirm the cancellation.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***