MTN SERVICE ON CONTRACTS

I have been a client with MTN for over 10 years. Never was their service as bad as it is now.

Taking out a contract over the phone seems to be easy, but getting it canceled is hopeless .

I took out an additional contract in October asking that i wanted to keep the Vodacom number. Which was no effort at the time.

When the phone came it was a whole other ball game the MTN number was activated the porting from Vodacom was not effective on the new contract.

So i told them i do not want the phone and returned it. Till this day MTN does not assist on the process of cancellation my mails to customer care get escalated to Rewardsco PTY LTd which do the contracts for MTN and i receive no feedback,

They have absolutely no problem with the debit order that go off from my account that i reverse every month, but they just do not coming around in cancelling the contract on a phone that was 1. never even opened by us 2. never even activated because we wanted to keep the Vodacom number and 3. returned to the Bloemfontein branch for return.

Now they threaten with blacklisting and stopping contracts on a phone i do not even help.

I truly hope an MTN consultant reads this, as for going to the shop and asking on customer care mails, get you the message - your query has been closed.