BZ
Bertus Z
1 reviews | Active since Apr 2019
11 Apr 2019, 15:00
MTN Service Off
No Service from MTN, Signal gone for more than 2 weeks. Ref ********** 6238 and ********** . We even have a booster antenna at our home.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
12 Apr 2019, 09:19Good day Bertus
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply12 Apr 2019, 09:19
Official
Good day Bertus
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
12 Apr 2019, 11:17Good day Bertus
Thank you for bringing this matter to our attention. We are terribly sorry for the inconveniences that you experienced as a result of this. Kindly note that this has already been logged with our Coverage Helpdesk ( ref number: *** ) and an engineer has been assigned to look into it. Should you wish to follow up kindly contact our coverage contact centre on *** and it's a free call from your MTN number.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Warm regards,
Ayanda Mthimkhulu
Complaints Management Team.
Thank you for bringing this matter to our attention. We are terribly sorry for the inconveniences that you experienced as a result of this. Kindly note that this has already been logged with our Coverage Helpdesk ( ref number: *** ) and an engineer has been assigned to look into it. Should you wish to follow up kindly contact our coverage contact centre on *** and it's a free call from your MTN number.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Warm regards,
Ayanda Mthimkhulu
Complaints Management Team.
Best regards,
MTN South Africa's reply12 Apr 2019, 11:17
Official
Good day Bertus
Thank you for bringing this matter to our attention. We are terribly sorry for the inconveniences that you experienced as a result of this. Kindly note that this has already been logged with our Coverage Helpdesk ( ref number: *** ) and an engineer has been assigned to look into it. Should you wish to follow up kindly contact our coverage contact centre on *** and it's a free call from your MTN number.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Warm regards,
Ayanda Mthimkhulu
Complaints Management Team.
Thank you for bringing this matter to our attention. We are terribly sorry for the inconveniences that you experienced as a result of this. Kindly note that this has already been logged with our Coverage Helpdesk ( ref number: *** ) and an engineer has been assigned to look into it. Should you wish to follow up kindly contact our coverage contact centre on *** and it's a free call from your MTN number.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Warm regards,
Ayanda Mthimkhulu
Complaints Management Team.
Best regards,