BZ
Bertus Z
1 reviews | Active since Apr 2019
05 Apr 2019, 15:09
MTN Service Off
Our MTN service is off in the Marloth Park since 29 March 2019, we reported this on 03 April 2019 Ref no ********** 6238. Till date service has not been restored. This is effecting the cell phone and tablets of both my wife and mine and our WiFi router (5 cell cards).
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Replies (2)
MTN South Africa's replyOfficial
08 Apr 2019, 09:31Good Day Bertus
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to our coverage department with reference number *** and an engineer will look into the matter. Please note you may call the coverage contact centre on ***, it is a free call from an MTN number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to our coverage department with reference number *** and an engineer will look into the matter. Please note you may call the coverage contact centre on ***, it is a free call from an MTN number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Best regards,
MTN South Africa's reply08 Apr 2019, 09:31
Official
Good Day Bertus
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to our coverage department with reference number *** and an engineer will look into the matter. Please note you may call the coverage contact centre on ***, it is a free call from an MTN number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to our coverage department with reference number *** and an engineer will look into the matter. Please note you may call the coverage contact centre on ***, it is a free call from an MTN number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Best regards,
BZ
Bertus Z's updateReviewer Update
11 Apr 2019, 14:52Still noting, MTN is breaking contract, I'm not getting any service from them
BZ
Bertus Z's update11 Apr 2019, 14:52
Reviewer Update
Still noting, MTN is breaking contract, I'm not getting any service from them