MTN service now has to be the worst ever.

I ordered a new phone on contract and upon delivery the courier's biometric scanner did not work. Despite providing my proof of address, a copy of my ID and the courier standing inside my house at the address provided, the delivery could not take place. The courier advised me he would have to get MTN to provide him with a manual verification before delivery could be made. Fair enough, so I waited. Over a week went by and not a single communication from anyone to update me on the progress of the delivery. I contacted MTN directly to find out the status. And that's when the absurdity began ... First I was told that it was my duty to advise MTN of the non-delivery and request a PIN to give the courier. Secondly, this was not an MTN issue and that I should contact *** to obtain a pin and initiate another delivery. So this I did .... eventually to be told that this is not their problem as the purchase was done through a third party 'Rewards Co' and that I have to contact them. I proceeded to contact 'Rewards Co' (3 times) to be kept waiting over 15 minutes for someone to answer. After explaining the situation for the umpteenth time, I was told that they would advise the courier to deliver again. I asked for this PIN I had to give the courier, .... ''what PIN?''. Apparently there is no PIN required. I now await the delivery and I will not be at all surprised if we have another rerun of the entire debacle.