MTN service non-existent!! Don't bother doing business with them..

Pathetic service all round!

1. Had problems with my device back in 2016. Service was terrible, and after loads of inconvenience, matter got resolved. Handset was exchanged. 2. Now I have an issue where I need to do an insurance repair, but.. a. the IMEI number they have on their system is not that of my device. When the exchange was made I distinctly asked if I should notify insurance or anything, whereupon they said no, it is all sorted. b. after I did investigation, I suspect they added the device onto another of my contracts. I cannot get this confirmed, because everyone redirects me to someone else. Then, after spending 15 MINUTES in a queue, they drop the call and I need to go back into the queue. c. Trying to get documentation from the shop where the exchange was made, they can 't because of system changes, then they'll call me back and here I sit not having heard anything from anyone after a day.

Although the staff at the insurance are friendly, no one seems to actually be much help. I'm a paying client (possibly paying double for more than a year) and still get no service.

Unless someone starts caring about how I, the client got *****ed over, I will go out of my way to warn anyone who will listen not to waste their time or MONEY with MTN, as no one under the umbrella company actually cares about anyone.

Honestly, pathetic!