GA
Gareth A

1 reviews | Active since Jun 2015

22 Jun 2015, 11:21

MTN service non-existent

So my contract expired on the 8 May. On the 11 May, I requested for my contract to be moved to prepaid (***), which is still open, on the 20th May I emailed support this same request (MTNB***). On the 1 June I went into a branch for the same request (REQ number - ***).<br> <br> How hard is it to get out of a bladdy contract with you people... So now I am expected to pay month to month, because your *********** people can't do my request.<br> <br> This is the worst service I have ever experience... Actually there is no service...<br> <br> Gareth

0
Replies (1)
MTN South Africa
MTN South Africa's reply26 Jun 2015, 13:52
Official
Hello gareth1422,

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that the migration has been done and your number *** is now on Prepaid. ***

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards
Winnie
REQ:***

Best regards,