MTN service never fails to disapoint!

Went to MTN Cape Road Port Elizabeth offices on 15/10/2015 to look at upgrading my cell phone contract. Spoke to Jama and Jennifer, who promised to come back to me regarding a query that I had on the phone that I was interested in. Needless to say no promised call. Contacted Jama on 20/10/2015 to find out whether he had an answer to the R2000 airtime that I had on my existing contract, that he said I would lose if I transferred to a new contract. The answer was that I would lose this amount. I expressed my dissatisfaction about this and requested a manager contact me. Needless to say nobody did. I spoke to their direct line, sent an email to their customer care center, with nobody addressing the problem. I have now been back to their Cape Road offices and endeavored to speak to a manager by the name of Stephen Arthur, who informed me that he was busy going into a meeting and didn't really have the time to address my concern. The bottom line is MTN wants to \*****"my R2000 airtime"