MW
Matthew W

1 reviews | Active since Apr 2015

09 Apr 2015, 10:07

MTN Service Messages Inserted in to Private Calls

For the last 3 months I have had MTN LTE upgrade messages inserted in my private calls.<br> ie. I make a call and have to listen to a 20 sec MTN message telling me to upgrade to the new LTE sim before my call connects.<br> <br> I find this unacceptable and a complete invasion of my privacy. I am pretty sure it is also in contravention of the consumer protection act.<br> <br> I have tried numerous channels (phone calls, social media, emails) to get this removed. I was told by a customer service representative that they would request for my number to be cleared from some database.<br> <br> I am still receiving the messages. If it does not stop I will change service providers.<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Apr 2015, 08:49
Official
Hello matt_wilkinson,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
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