MTN Service likened to ******** activity

After canceling my contract (BA***) with MTN South Africa six months ago, I have been continually billed, leading to unnecessary stress and financial strain. Despite numerous attempts to resolve this issue—including reaching out via WhatsApp to a regional manager, speaking with multiple consultants, and providing clear evidence of the contract’s cancellation via email — the issue remains unresolved. This situation has led to partial refunds but no cessation of billing. My requests for a complete account review and refund of erroneous charges have been ignored, and my latest communication has not been addressed. I sadly still receive automatic emails demanding payment under the threat of legal action. This experience underscores a significant failure in customer service and issue resolution. I am now considering escalating the matter to the National Consumer Commission (NCC) and seeking legal advice. I had hoped for a swift and amicable resolution but have been left with no choice but to pursue further action due to the lack of response and resolution from MTN.