MTN SERVICE LEVELS EVEN BY Management

<p>from a previous review i have been trying to cancel a contract, evenually got in tough with a supervisor Mbuso Nkosi in retention department on 10/01/2017, who promised to assist and get back to me today being 17/01/2017 still no call or email or SMS to confirm contract has been cancelled as promised and credits will be given due lack of service from the part of MTN. it seems that companies that offer you contracts and once you take one out forget about customer service. when you call and ask for the supervisor he is conviently in a a meeting or not at work. or plain and simply hiding from the clients as he has not done his job.... will some from MTN please contact me to discuss further.</p>