MTN service justifies Nigeria fine

I would like to take this opportunity to congratulate MTN of the highlevel of incompetence delivered by MTN's service centre and your Clearwater MTN branch.

By the end of this week we will reach 10 weeks that MTN has has had my phone for a volume button repair. Add to it the following, 14 Calls to MTN Clearwater ( Erick) and the service department, as well as 5 emails from Hellopeter and 3 phones later.

I will now receive an automated replay from either a Sipiwhe or a Lerato apologizing for thr service received and they will either escalate or investigate further, which means we dont give a f about your business and absolutely nothing will happen even after being a client of theirs for 25 years with 5 lines.

Incompetence at this level must take a lot effort by MTN and I would like to congratulate MTN at reaching such a low level of service.

I will also be writing to the CEO of MTN (finally got his address) but expect no response.

I so wish that management has a faulty phone and experience what their subscribers endure.

Well done MTN!!!