MTN service it the WORST

Item: MTN South Africa
Rating: 1
Author: Anja J

This will be my THIRD week waiting for MTN to mail me my itemised billing list of numbers coming in and going out of my account. No response from them , like I said this will be my third week. Service has really drop this last 8 months never had this problem with MTN but lately its issue on issue. I already stopped my one account.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

13 Nov 2018, 09:30

Good day Anja,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us while we investigate the matter. We will revert to you.

Warm regards,Mazwi ZumaComplaints Analyst

MTN South Africa's reply13 Nov 2018, 09:30

Official

MTN South Africa's replyOfficial

14 Nov 2018, 11:10

Good day Anja,

Please note the itemised bill will be sent to you. Unfortunately it is not possible for it to contain incoming call as these did not originate from MTN.

Warm regards,
Mazwi Zuma
Complaints Analyst

MTN South Africa's reply14 Nov 2018, 11:10

Official