MTN service is very poor
<p>I had a contract with mtn that ended last year and I told them I dont want to upgrade.I started seeing debits from mtn and when I went to find out they said I upgraded in Durban.I have never been to Durban I stay in Cape town!I spoke to four different people frome their contract department and they were all useless!The contract was handed to mtn legal and it is affecting my credit record.The service is so poor and no one has been able to help me with this matter.I guess I must contact ICASA maybe they can help me with this</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly reply to us with the account number or ID number in order for us to be in a position to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly reply to us with the account number or ID number in order for us to be in a position to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***6