MTN service is the worst connection

The overhaul client service is appalling. I had a phone ****** on 10th Feb 25. Reporting it was quick and efficient. From there on. Mistake after non reply to non-reply. To the point that MTN even got the billing details incorrect, and time warped 15 years ago. I had to send mail after mail to follow up, request, inform. And not once, many times. Being with MTN in 1997 I have never had such appalling service. I practically did the claim, report and follow up for them. Complaining on X got a faster response. At one point - insurance claim was pending as MTN couldn't find copies of the insurance or bills, my number was not available on the network (this being going on for over 3 years - still not concluded) and blocking the handsets took 3 weeks ending with delivery of the new handset taking 45 days. I must compliment Patience Labane from ADMYNTEC Services - efficient/ helpful and consistent. Chookas to Patience. The rest however. USELESS. The client services department needs to look at this, there is no better connection at MTN anymore, it's now just BHLA!!!!