MTN "Service" is SHOCKING!

MTN, you need to get your house in order!! You outsource your upgrading and delivery of phones to USELESS companies and you DO NOT CARE how it affects your customers! There is no way to get hold of the correct people to talk to, you constantly cut off phone calls and there is NO ONE in your call center that cares or has a clue what they are doing.

On the 10th of December, I got a call from "MTN" saying that I am due for an upgrade. I did the whole process over the phone and a delivery date was set for the 18th of December. (This was supposed to be a Christmas present for my wife.

Ever since then, I have received NO COMMUNICATION from MTN and have spent HOURS on the phone trying to find out where the phone is!! Between you, DSV and REWARDSCO, there is a COMPLETE breakdown in communications. My queries have been "ESCALATED" numerous times and I have yet to receive ANY information. Every time I phone, I have to explain the whole thing AGAIN AND AGAIN to your customer "SERVICE" agents and NOTHING gets resolved. I have allready started paying for the new phone, which I still don't have. I am on the verge of laying a ******** COMPLAINT against you!