1 reviews | Active since Jul 2016
MTN Service Is Shocking
<p>Autopage closed its doors and my contract was transferred directly with MTN in May 2016. Since this took place I have not been issued with the data that I pay for as part of my contract. The only point of contact to sort this issue out is through the MTN call centre. They have been absolutely useless and all they do is log the query/complaint on the system. They are unable to help and no one has EVER gotten back to me after my many calls to MTN. I'm at the end of my tether and have no idea what else to do. MTN must have the worst service in South Africa and not do I think that they unable to help, it rather seems that they don't care and don't want to help me. They are taking my money every month and not honoring their end of the contract. *******!</p>
Good day Aneshka Landman,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that our system shows that you are on the MTN Choice 500 minutes package with no inclusive bundles as per the information received from Autopage. Please be advised that a request for a copy of your contract has been sent to Autopage support.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Aneshka Landman,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that our system shows that you are on the MTN Choice 500 minutes package with no inclusive bundles as per the information received from Autopage. Please be advised that a request for a copy of your contract has been sent to Autopage support.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
Since posting my service issues with MTN nothing has changed. MTN this is honestly disgraceful. I have now been trying to sort this issue out for 3months to no avail. I need data on my phone, if this has been captured incorrectly surely it can be rectified with an alternative contract that provides me with data!!!! How hard can this be????
Since posting my service issues with MTN nothing has changed. MTN this is honestly disgraceful. I have now been trying to sort this issue out for 3months to no avail. I need data on my phone, if this has been captured incorrectly surely it can be rectified with an alternative contract that provides me with data!!!! How hard can this be????