LN
Lisa N

1 reviews | Active since Mar 2015

03 Mar 2015, 15:18

MTN Service is PATHETIC- I am Disgusted

I was on of those clients who have sent over to MTN from Nashua Mobile, I have a contract that costs R399 p/m and have a R50 cut off limit, so that I cannot run my bill sky high.<br> When I was transferred to Mtn that R50 cut off was not in effect, and I have been billed for double the amounts. I have been trying to get assistance since December and to date MTN owes me over R2000.<br> <br> I have a consumer protection legal advisor who is taking this further, but MTN is the worst network to deal with. it takes forever to get a hold of someone to sort out their own incompetence. I am disgusted with the way I have been treated and how *********** these people are. I will NEVER take another contract with them.

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Mar 2015, 11:46
Official
Hello LisaNaicker,

Thank you for bring the matter to our attention.

Please accept our apologies for the delay in response and the inconvenience caused as a result of this. It is certainly not our intention to dissatisfy our customers.

We did escalate the matter to Nashua to furnish us with a copy of your contract in order for us to assist you. You will be provided with the outcome of the feedback.

Regards,
Ebbedene
REQ:***