1 reviews | Active since Jul 2019
MTN service is pathetic.
I Placed an online order on the 30 August 2022 for the Z fold 3. I was approved and it was set for delivery. I realized on the 31 August 2022 that the Z fold 4 was a cheaper alternative for me, so i called in, canceled the order that was placed the day before and placed a new order for the new Z fold 4. (Done telephonically)
Seven days later i call in 7 times, to find out what is happening with my delivery only for MTN to tell me that i am not approved(conditionally approved), because i made a new application even though it was the next day. I will now have to wait 3 months??
This does not make any sense. How does one get approved the day before and yet the day after no approval. MTN has made no effort to escalate my issue and look into it with management or get back to me!
Customer service is pathetic.
I had to call in 3 times today and got a hold of a lady by the name of Christabelle, who plays music while she is on a call with me???
She argues that i did not receive an approval message for my contract but for some other amount that does not make sense. I was not questioning any another amounts.
She then cuts my call. I call back and she still insists that she was not the one who spoke to me, continues to play her music and does not want to help me further.
This is pathetic and i am disgusted by MTN's service. I will NEVER deal with MTN again!
I had to call in 3 times today and got a hold of a lady by the name of Christabelle, who plays music while she is on a call with me???
She argues that i did not receive an approval message for my contract but for some other amount that does not make sense. I was not questioning any another amounts.
She then cuts my call. I call back and she still insists that she was not the one who spoke to me, continues to play her music and does not want to help me further.
This is pathetic and i am disgusted by MTN's service. I will NEVER deal with MTN again!