MTN service is Pathetic beyond Words and no customer care from Franchise stores

on the 9 April 2026 I settled 7 of my 8 MTN Contracts which i paid over R9800.00 monthly i paid MTN directly R119 513.00 cash directly to settle the 7 contracts, They begged me not to cancel the last one and tried to retain me as a customer. 10 April at 16h20 a lady from the Retension department called me and i missed the call, She left me a voice message, but forgot she is leaving me a voice message and she and her colleague was gossiping about me about how cheap i am and how crazy i am for them to try to keep me and retain me as a customer because i only have a Iphone 15 Pro Max on the one contract she could see. Not noticing i have a 16 Pro max and a Samsung S25 Ultra, I immediately submitted a complaint email to Complaints at MTN, till today 04/05/2026 No respond from MTN complaints department, on 11 April i called Retension again and spoke to Thobelani Shangase, he promised me the world that he will listen to the calls and will call me back, Till today 5 April 2026 still no call back from Thobelani Shangase. 29 April 2026 I called again and spoke to Ravi Pillay, he promised me the Sun and the Moon and the Stars that he will sort everything out including my E-Sim for my Apple Watch serious 11. Today is 4 May 2026 still no call from Ravi. 24 April I was in Durban and went to 2 MTN stores in the Pavilion to sort my out Apple watch E-SIM, the one store told me they don't know what i am talking about and that Franchise stores don't pay them enough to deal with this. The other MTN store told me they cant do it i must do it online, I did it online and still it doesnt work, Yesterday i went to MTN Benmore which apparently is a Direct MTN store, the guy was even worse, he didnt have any idea what i was talking about or what he was doing