MTN service is pathetic AGAIN

After confirming via email to migrate my telephone number to prepaid with Caylin Julius on 20 July 2015 @ 1:29pm - due to no joy sorting out the account with the elusive 808 department and the rude manager Riedwaan Kops - I suddenly received an sms notifying me that my account has been credited with my monthly inclusive bundle, then an account arrived. I once again braved it and tried to call the 808 number, besides almost falling off my chair when a person answered the call that surprise was short lived - Lebo took 17 minutes to read what was on the profile of my account and told me there was no such instruction - i informed her that I have the hard copy of the emails as proof - she then took another 6 minutes and then came back again to say oh yes it is in the process of being migrated and would take 7 day, I explained that the math is off as 20 July 2015 to 14 August 2015 is longer than 7 days to which she rep**** that it was only logged on 7 August 2015 - this is 7 days ago, interesting fact. I requested to speak to a manager and was promptly put on hold which after 7 minutes of total silence and a 37 minute in total call I gave up.