Mtn service is pathetic!!!
<p>Mtn you guys are very very disappointing!!! </p> <p> </p> <p>I have been a loyal client with you guys for so many years.... And this is the service I get from yourl?? </p> <p>I have taken out a contract with you guys for a cellphone and TV and still haven't received the TV. The branch has contacted u guys so many times already requesting the TV to be delivered but it's been over two months NOW and I'm paying for something that I don't even have with me. This is really outrageous. You guys are ever ready to debit our accounts but cannot provide a good service!!!! Iv called the call centre so many times they keep giving me alternative numbers!!! </p> <p> </p> <p>Pathetic!!!! </p> <p>#very very angry client. </p> <p>Please sort this out ASAP!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Hi Mike
Ur ref was : REQ:***
You guys still haven't even updated me with the latest news about what's going on... Not even a follow up call from you guys this is madness... It's now going over three months.
You guys should rather cancel the TV in the contract that I have taken..
Three months I'm paying for a damn tv that I don't have in my possession... You guys are charging for something I don't have!!!!!!!!!
I demand you guys make it up!!!
Instead of sending me Samsung 32 inch TV that I have been waiting for from the begining of the year you guys should either send me a brand new latest Samsung phone or a Samsung 40 inch smart led TV or 55inch smart Samsung led TV.
As it is yourl are robbing me man... I'm paying for something I don't have... All these months but yourl are debiting my account each month for the payment.
# unhappy client
And about the service.... You send a reply about the service but no one has changed or upped there strategies in the service.
Hi Mike
Ur ref was : REQ:***
You guys still haven't even updated me with the latest news about what's going on... Not even a follow up call from you guys this is madness... It's now going over three months.
You guys should rather cancel the TV in the contract that I have taken..
Three months I'm paying for a damn tv that I don't have in my possession... You guys are charging for something I don't have!!!!!!!!!
I demand you guys make it up!!!
Instead of sending me Samsung 32 inch TV that I have been waiting for from the begining of the year you guys should either send me a brand new latest Samsung phone or a Samsung 40 inch smart led TV or 55inch smart Samsung led TV.
As it is yourl are robbing me man... I'm paying for something I don't have... All these months but yourl are debiting my account each month for the payment.
# unhappy client
And about the service.... You send a reply about the service but no one has changed or upped there strategies in the service.
Hi Mike
Ur ref was : REQ:***
You guys still haven't even updated me with the latest news about what's going on... Not even a follow up call from you guys this is madness... It's now going over three months.
You guys should rather cancel the TV in the contract that I have taken..
Three months I'm paying for a damn tv that I don't have in my possession... You guys are charging for something I don't have!!!!!!!!!
I demand you guys make it up!!!
Instead of sending me Samsung 32 inch TV that I have been waiting for from the begining of the year you guys should either send me a brand new latest Samsung phone or a Samsung 40 inch smart led TV or 55inch smart Samsung led TV. Any of which I mentioned as a gift or include it in my package but for the amount I'm currently paying with you guys... That's service!!!!
As it is yourl are robbing me man... I'm paying for something I don't have... All these months but yourl are debiting my account each month for the payment.
# unhappy client
And about the service.... You send a reply about the service but no one has changed or upped there strategies in the service.
Hi Mike
Ur ref was : REQ:***
You guys still haven't even updated me with the latest news about what's going on... Not even a follow up call from you guys this is madness... It's now going over three months.
You guys should rather cancel the TV in the contract that I have taken..
Three months I'm paying for a damn tv that I don't have in my possession... You guys are charging for something I don't have!!!!!!!!!
I demand you guys make it up!!!
Instead of sending me Samsung 32 inch TV that I have been waiting for from the begining of the year you guys should either send me a brand new latest Samsung phone or a Samsung 40 inch smart led TV or 55inch smart Samsung led TV. Any of which I mentioned as a gift or include it in my package but for the amount I'm currently paying with you guys... That's service!!!!
As it is yourl are robbing me man... I'm paying for something I don't have... All these months but yourl are debiting my account each month for the payment.
# unhappy client
And about the service.... You send a reply about the service but no one has changed or upped there strategies in the service.