Mtn service is pathetic!!!
<p>Mtn you guys are very very disappointing!!! </p> <p> </p> <p>I have been a loyal client with you guys for so many years.... And this is the service I get from yourl?? </p> <p>I have taken out a contract with you guys for a cellphone and TV and still haven't received the TV. The branch has contacted u guys so many times already requesting the TV to be delivered but it's been over two months NOW and I'm paying for something that I don't even have with me. This is really outrageous. You guys are ever ready to debit our accounts but cannot provide a good service!!!! Iv called the call centre so many times they keep giving me alternative numbers!!! </p> <p> </p> <p>Pathetic!!!! </p> <p>#very very angry client. </p> <p>Please sort this out ASAP!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike