MTN SERVICE IS PATHETIC

<p>My parents is on a farm in the Hoedspruit area. For years they had a MTN signal but since they bought their new phones they have no signals. This is their only way of communication. They even installed a booster at their own expence. PLEASE SORT OUT THIS MESS.</p> <p>MTN complaint no: ********** made on the 7th of November 2016.</p> <p>This was the letter my mom also send to MTN.</p> <p>On 22/6/2016 both my husband and I each bought a Samsung Galaxy A3 from your Hoedspruit branch. For about one month everything went fine and then all the problems started. We live on a farm 22km away from Hoedspruit and our cellphone signal is absolutely poor. Years back after the telephones started with all kinds of problems we had a booster installed on our own expences. This does not work at all . When we are in Hoedspruit or Nelspruit(Mmbombela) we have very good signals and our tells work very well. The moment we are on the farm there is no signal. We cannot receive any call or send calls. The tel phone is absolutely dead. We are two elderly people and our telephones are of no use. My Husband has been a customer of MTN since you started and I joined 20-10-2014. We are very dissatisfied with your service. Your store phonedyou while we were trying to get help and advice. The next thing we had to make a sim swop which cost us a lot of money because our first simcards were cut to size by your assistant by the name Pamela. She is not working there any longer and we have now got two very young girls. We had to pay for the cards and we were upset about that because we did not do the cutting. Mr Miongo we were in the shop when they phoned you and you were the person that told her to let us do this sim swop.Apparently the signal is too weak away from the towns but we insist on you sending an EXPERT to our place to solve this problem. We find your service in our area hopeless and are looking forward to get a reply from you. If this does not happen we will report this matter to your head office and will advise all people in our area to boycott MTN. What is the use of a telephone if you cannot use it. </p>