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NAYEN R

1 reviews | Active since Jun 2011

10 Dec 2016, 10:23

MTN service is not everywhere you go

<p> </p> <p>Today MTN have convinced me even more to cancel and close my account.</p> <p> </p> <p>I called customer services on 808 at 09:20 and chose the option to cancel a contract however only to be notified that the department only works Monday to Friday</p> <p> </p> <p>I redialled the number 808 again and then selected the option to upgrade the surprise surprise please wait in the queue you will be assisted shortly.</p> <p>Well waited painful 43 minutes listening to your horrible music and no answer.</p> <p> </p> <p>My question is this why do your offer customer services without the 24 hours service and have the SLOGAN MTN EVERYWHERE YOU GO.</p> <p>Your service has went from worse to pathetic.</p> <p> </p> <p>Should my contract not be cancelled I will be taking legal action against MTN well it is nothing new for MTN as it seems you prefer going to the courts.</p> <p> </p> <p>You have 3 days to comeback to me on this matter and confirm the contract is cancelled.</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Dec 2016, 17:26
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

kindly provide us with the account number or the cell number that needs to cancelled for us to be in position to resolve your problem accordingly.

warm regards

mike