MTN service is non existent
<p>i wanted to upgrade my contract 25 September 2016. I was told I owed them R755.94. I paid this to bring it up to date. I was then told I still owed R271. I paid R300, but I still could not get a phone. They could see that the account was upto date, but they were either off-line, so it did not show on another screen.</p> <p>Between them selling the phone they had reserved for me, to sending the wrong phone, or colour, I am still waiting for my phone. I am now prepared to get another phone, or whatever they have, just to get a phone.</p> <p>It is now 21 October and I still have not got a new phone!! I am not impressed with Mtn and their service at all</p> <p>Regards</p> <p>Cheryl Barker</p>
Thank you for your reply. I did call yesterday. I was on the phone for over an hour. I called 7 times, cut off 4 times, transferred to 5 people and still got no help. They say I still owe R137.44, which I paid on Friday. Then they said it was in another account and I must pay again. This morning, my data was cut off, as they said I owe R137.44. I told them that I paid yesterday AGAIN.
I will try again to try to get my phone, as they promised to call me back today, but still no one has contacted me!!
It just seems to go from bad to worse!!
Today is 26 October 2016, so it is more than a month to upgrade!! Friends and family do it in an hour!!
Thank you for your reply. I did call yesterday. I was on the phone for over an hour. I called 7 times, cut off 4 times, transferred to 5 people and still got no help. They say I still owe R137.44, which I paid on Friday. Then they said it was in another account and I must pay again. This morning, my data was cut off, as they said I owe R137.44. I told them that I paid yesterday AGAIN.
I will try again to try to get my phone, as they promised to call me back today, but still no one has contacted me!!
It just seems to go from bad to worse!!
Today is 26 October 2016, so it is more than a month to upgrade!! Friends and family do it in an hour!!
Morning. It is now 5 weeks later and I have still not received my phone. I have called many people, sent emails to Mtn Customer Service (to which I have never even received a reply) but still no responce. Where is the service Mtn?
Morning. It is now 5 weeks later and I have still not received my phone. I have called many people, sent emails to Mtn Customer Service (to which I have never even received a reply) but still no responce. Where is the service Mtn?