MTN Service is horrible
<p>MTN - can you please explain why roaming is NOT enabled on my husbands phone? He is in London AND HAS A SICK BABY AT HOME! You assured him roaming was enabled on his phone after making him pay a R2000 deposit. Now he can only contact me while on wifi and I can't get hold of him! I tried to contact your customer care, call centre etc and get nowhere!</p> <p> </p> <p>I left this message yesterday morning. Roaming is still not enabled, my baby has a fever and I can't get hold of my husband</p>
Good day Lelani,
Thank you for your post.
Please accept our apologies for the inconvenience caused.
Please advise when your husband contacted MTN for international roaming
Please note: Make sure that you have contacted your service provider and activated roaming well in advance, at least 2 weeks prior to departure. Alternatively, you can also activate MTN SMS Roaming by dialling *111*14#.
This is the first step for international roaming.
Regards.
MTN SA,
Good day Lelani,
Thank you for your post.
Please accept our apologies for the inconvenience caused.
Please advise when your husband contacted MTN for international roaming
Please note: Make sure that you have contacted your service provider and activated roaming well in advance, at least 2 weeks prior to departure. Alternatively, you can also activate MTN SMS Roaming by dialling *111*14#.
This is the first step for international roaming.
Regards.
MTN SA,