MTN Service is **********!

Absolute shocking service. Went to a MTN shop this morning to do an upgrade. Could not do so as there system was down. Fair enough. Was told that I could continue with other activities in the mall and would be called once system was available. An hour later went back to the shop, system was still down. Once again fair enough these things happen. Was told by the person in the shop to call 135 to do the upgrade. Called 135 to be told that upgrades do not work over weekends. What, new business not available over weekends in the digital age. Really! Then wanted to check up on my account/contract, bearing in mind that I have 4 active numbers with MTN. tried logging on to my contract. Got technical error message and told to contact customer service. I did. Likely at this point the service agent was not interested in talking to a frustrated client, so she cut me off. Me slightly more frustrated called again. Had to listen to another person telling me about the Boza network and wanting to delight and brighten my day. Asked about the technical issue logging on to the website to view my contract. You are not going to believe this, the team working with these technical issues also do not work on weekends. Really! Does anybody or anything still work at MTN? I also enquired how else I could manage my 4 numbers from a single portal. I was informed that I could use the MTN app, but that I needed to log in and out of each number. That is not very efficient or user friendly. Who got paid to design and develop a useless application. I am most willing to provide input into designing apps that are user friendly and cater for clients who have more than 1 active number at MTN. MTN your service is **********. Unfortunately I am sure the other ISPs service is equally **********, so I am stuck between a rock and a hard place. Pity we have an *********** government so the ideal of a company that actually delivers is as real as a Disney cartoon.

And all I wanted to do was upgrade! Maybe I should try my luck with another service provider. Chances are that I will come full circle.

Please MTN just help me!