VR
Vic R

1 reviews | Active since Jan 2015

10 Mar 2015, 10:47

MTN service is extremely poor, however, 2 ladies .

MTN systems and service is extremely poor. However, in spite of difficulty with their system, 2 ladies out of at least 20 who I dealt with, did more that expected of them to assist me. They certainly deserve recognition from their employer!! In my dealing with MTNT, this is extremely unlikely! Would it be possible for you to pass on some sort of recognition to them? They actually deserve a better employer!! They are:<br> Nthabiseng Mapoma - Service Rep<br> Thembellihle Makeng - Innovation Centre<br> <br> The biggest union award should go to MTN Business Section and Retention Section!!

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Mar 2015, 14:06
Official
Hello Vic Raison,

Thank you for taking the time to compliment both employees.

We appreciate the feedback and would like to apologize for any inconvenience caused prior to the matter being resolved.

Regards
Tim
MTN Complaints Management Team: REQ:***