NS
Nthabiseng S

1 reviews | Active since May 2015

18 Jun 2015, 09:24

MTN service is depreciating everyday

MTN with the current strike happening, the network provider is in shambles, apart from the data 1 loads and disappears the next day, now i am getting sms saying my account is in arrears, while my account is up to date and have proof of the transaction payment being done, i am speaking as a voice of many that this service is pathetic and extremely poor, as a result i wise for my contract to be cancelled with you and i will port my number to a competent provider, cause customer value is something that is over looked and through checks are not being done on customer's accounts...

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Jun 2015, 11:35
Official
Hello Melmel02,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

According to our records, the account is current, however we cannot provide you with further information as this account is not you name.

Thank you
Wenzile Masina
REQ:***