MTN SERVICE IS ATROCIOUS

Good Day this is what I have sent to MTN and still no response.<br> <br> My one cellphone contract (number ***) was due for an upgrade on 6 April. I have been trying since the 9th of April to make this a prepaid phone as I DO NOT want to renew the contract.<br> <br> I have gone into an MTN shop 7 times to sort this out, phoned the 808 number twice and still be unsuccessful in getting this number transferred to a prepaid number. I phone the 808 number every 2nd day and sit on the phone for over an hour and still nobody answers the phone only get music playing. Today I dialled 808 and held on for 1hr and 47 minutes. Still no assistance.<br> <br> In the meantime this is all costing me extra money.<br> <br> My reference numbers are :<br> A***<br> ***<br> <br> Please can you look into this as I have now been billed from 9 April to date when I have already app**** for this to be made pre-paid.<br> <br> Should I not get any satisfaction immediately I will have taking the matter to Hello Peter.<br> <br> Trusting this is in order.<br> <br> Felicity Hay<br> ***<br>