Mtn service is appalling to say the least.

Mtn is by far the worst, I have been waiting for a refund from them since April , their call center staff have no idea what they are doing. Today was just the pits when andiswe tells me she can see the 1300 due to me, but I must send her proof of payment, what you need proof of payment for when u have had my money since April, u can see it but ay way I send the proof of payment call again then she says yes she received it then she asks me if I converted it to pdf. U must be kidding, u can see the money owed to me but u ask for proof of payment then when it's sent you change the story and want a specific doc type. This must be a joke. I even asked her if I can speak to a manager she tells me she is transferring me and hags up, (I know it's a hang up coz that automated voice said thank you for calling good bye) I have kids to feed I need my money, previously I spoke to bhukosi who told me to send my bank statement so they have proof that the refund account is my account, but the refund is going to the same account the payment was made from and was to be debited. It's ridiculous, if the bank account number changed then yes I would understand. But I proceeded to send the proof of bank account and was told I would have my refund shortly, low and behold still no refund. I went to MTN in Westgate, I nicely got told they cannot assist as MTN is now a franchise and today andisiwe tells me to go to MTN even though they have already told me they cant help. I have nothing better to do apparently then make expensive trips to MTN stores for them to say they can't assist, they tell you if call center helped then they must help now. I he never experienced such in my life. I have emailed complaints and have never received a response I even emailed refund department and no response in 3 months. Pathetic would be to nice of a word to describe the service received. My contact number is ***. I have proof of all interactions.