AC
Andrea C

1 reviews | Active since Nov 2012

29 Jan 2015, 08:54

MTN SERVICE IS APPALING

I had my cellphone account with Nashua Mobile and in December, they closed and transfered my accountt o MTN without any choice on my side. My phone bill with Nashua always came to less than R500 and my first bill with MTN was for R1600.00 stating that i had used over R1000 in data but I had not done anything different than when I was with Nashua. I went into the store in Canal Walk to query this high bill and a consultant helped and stated that they were having a lot of queries with Nashua clients and they will log a query and get back to me in 48 hours, to this day I have had no response from MTN.<br> <br> I get my bill for January and it R2600 and also for data eben after I put a limit on my account. I once again put in a query as I cannot afford this firstly and secondly, why is my data charges so high.<br> <br> MTN SERVICE SUCKS AS I WAIT FOR MORE THAN AN HOUR ON THE CALL CENTRE NUMBER AND AFTER LOGGING A QUERY ABOUT MY HIGH BILL AND NOW MY LINE IS CUT. <br> <br> I AM TIRED OF GETTING NO RESPONSE AND I WILL BE TAKING THIS HIGHER AND CONSULTING WITH MY LAWYER. THIS IS PATHETIC

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 Feb 2015, 09:14
Official
Hello Andrea1511,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed on your MTN account.

Best regards
Mantoa
REQ:***