MTN SERVICE IS ***

CASE NUMBER : BO*** MTN Consultant : Baratang - she was friendly and helpful She has been phoning in to follow up regarding a payment she made on 26/03/2026, which has still not been allocated to her account. Despite this, she is being asked to make another payment while the original payment remains unallocated. To make matters worse, when she follows up, some consultants are rude, and management does not return calls. Now MTN has suspended the line, meaning she currently has no data, even though payment was already made.

She is now being told to make another payment, which could apparently take another two weeks to allocate, just like the current payment that is still not reflected. At this point, it might be best for MTN to collect their WiFi router and cancel the contract, so she can move to another provider that actually delivers better service. Very disappointing service from MTN. Poor communication, rude consultants, and no support from management.