Mtn service / insurance sucks

Basically my phone got ****** 2 months ago , went to the Mtn Menlo park handed in the needed documentation for an insurance claim . I have called them endless time , stayed on line for more then an hour without anybody picking up the phone .No one has called me , I've tried to go to local Mtn store differant one and still nothing .This has bein two months and I pay insurance for a reason , this is honestly the worst service I have recieved in my life , this is not acceptable !