MTN Service - INCOMPETENCE

<p>As an MTN Customer I’m highly frustrated and disgusted by their poor service. I logged a call on Sunday 18 June to block my sim and blacklist my ****** phone. The response i got was that they do not blacklist phones on the weekend.</p> <p>I then called again on Tuesday,20th June, to blacklist my ****** phone and was told that they can’t assist me unless I fill in a blacklisting form which was later sent to me. I was instructed to take the form to my nearest police station to open a case of theft. The police then told me they are unable to open a case for my ****** phone unless I provide a reference number from MTN to confirm that the phone has been black listed. The consultant who had earlier assisted me failed to provide me with the relevant details causing me to drive pointlessly to my police station.</p> <p>Knowing that insurance does not recompense after the 72 hour cut off I decided to make my way back to the MTN store where I was then informed that the system has been offline for the past two weeks and the company is not able to blacklist ****** phones.</p> <p>This is totally unacceptable as this will prolong my claims from insurance to receive a new phone. In the meantime I don’t have a phone and must sit with the uncer*****y if my phone will eventually be blacklisted. What’s the point of paying for a service when my service provider can’t assist me with a service as trivial as black listing my ****** phone?</p> <p> </p> <p>Regards,</p> <p> </p> <p>Mwaaira Malgas</p> <p> ********** 187</p> ********** <p> </p>