RK
Ranvir K
1 reviews | Active since Jul 2012
20 Aug 2015, 17:45
MTN service in KZN sucks
I went to the Gateway Mtn store 4 weeks ago and app**** for a contract, it was successful but the contract never took effect. The staff keep on passing the buck to JHB. I gave back the phone and left. I went to another Mtn store on Umhlanga, app**** for a contract 2 weeks ago and to date, NO feedback. I app**** for another contract at the iStore gateway and it has been 1 week, and Mtn has not responded to them.<br> *** is going on with the service in MTN. Does anyone give a **** about sales and service???<br> In total, it is over a month and not 1 store can do anything about activating a contract.
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Replies (1)MTN South Africa's replyOfficial
10 Sept 2015, 09:11Hello veer1811,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation please be advised that your application was finalized and we have escalated the request to BRC regarding poor customer service in store .
Warm Regards
Matshidiso
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation please be advised that your application was finalized and we have escalated the request to BRC regarding poor customer service in store .
Warm Regards
Matshidiso
REQ:***
MTN South Africa's reply10 Sept 2015, 09:11
Official
Hello veer1811,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation please be advised that your application was finalized and we have escalated the request to BRC regarding poor customer service in store .
Warm Regards
Matshidiso
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation please be advised that your application was finalized and we have escalated the request to BRC regarding poor customer service in store .
Warm Regards
Matshidiso
REQ:***
